Postcards from the Bleeding Edge
Monday, November 28, 2005

  How to talk to a human

Paul English has created a masterful list on how to bypass the phone systems at 108 companies and get to a human being, fast.

The Radish Crimson writes: This guy is the Patrick Henry of the upcoming war against the machines made famous in the Terminator movies. I would think that Edward Furlong would be traveling back in time to retrieve this list and father himself.

I LIKE IVR systems... but too many seem perversely designed to lose a customer rather than retain one.
 
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David Täht writes about politics, space, copyright, the internet, audio software, operating systems and surfing.


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